SNAPnGO LLC wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, shipping damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty or damaged in shipping) and in the original packaging.

Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.

Get Return Shipping Labels

Note, you will need your order number to obtain the RMA and prepaid shipping label.

After Purchaser receives an RMA number and shipping label from SNAPnGO LLC, Purchaser must return the Product to SNAPnGO LLC in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.

Upon receipt of the returned Product, SNAPnGO LLC shall inspect the returned Product to confirm that it is not purchaser damaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, SNAPnGO LLC shall credit Purchaser for the purchase price less cost of return shipping and applicable deductions for international purchases.

If Purchaser returns Product that is damaged by customer abuse, not in the original packaging, or otherwise not in accord with this policy, then SNAPnGO LLC shall reduce any credit to Purchaser by the cost to repair the damage