FAQs

We are developing retail dealer network right now, check our Dealer Locator for local dealers.

Our scooters can be charged conveniently using regular wall outlets via the included external charger and fully recharges in approximately 3.5 hours. The charger can take 110-240V, just like most popular consumer electronics.

We provide a one-year limited warranty for New & Certified Refurbished products & 90 days for Used including the battery. Our goal is to create a product that can deliver 100% satisfaction from our customers and we will honor any concerns and issues that arise with our products.

The SNAPnGO can travel approximately 13 miles (25 km) per charge, depending on use and load.

The SNAPnGO frame weighs in at a lean 31 lbs. The battery adds an additional 3lbs, and the seat adds additional weight based on the seat type:

• Standard travel bicycle seat: 4 lbs,
• Deluxe seat with arm rests: 15 lbs
• Deluxe seat w/o arm rests: 10 lbs.
• Sport seat:  8 lbs

The SNAPnGO supports a maximum rider weight of 300lbs.

Riders should be able to stand and walk independently and have good vision, strength, coordination and balance to safely operate the SNAPnGO. They must be able to mount or dismount the SNAPnGO scooter without help, or risk of falling. The SNAPnGO is not intended for medical purposes to provide mobility to someone restricted to a sitting position. It is not a medical device nor a wheelchair.

The SNAPnGO’s speed is divided into 3 settings:

• Speed setting 1: 2 mph,
• Speed setting 2: 4 mph,
• Speed setting 3: 7 mph

The SNAPnGO battery uses LG lithium-ion battery cells. The battery can be charged more than 1000 times, so it should be good for three to five years under normal usage.

If your scooter will not move when on:

1. Make sure the parking brake is not engaged.
2. Check that the bell has not moved over to depress the reverse thumb control for models 315 and 325.

For models 315 and 325, the battery icon will not reset until the scooter has been ridden for at least 15-20 seconds after a charge. 

How to check battery level:

Models 315 and 325:

• Battery icon on LCD screen.
• Voltage reading on LCD screen (when first turned on, press the power button quickly two times and the Odometer at the bottom of the screen will change to “voltage”.
• 3 green dots on the battery LED panel indicates a full battery, 1 green dot indicates a low battery.

Models 335:

• 3 green dots on the battery LED panel indicates a full battery, 1 green dot indicates a low battery.
• Red, yellow and green dots are all lit up indicates a full battery.  Red and yellow dots only indicate a low battery.